At Cambrai Risk Solutions, we are committed to providing the highest standard of service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and effectively.

How to Make a Complaint
If you wish to make a complaint, please contact us using the following details:
Email: complaints@cambrairisk.com

Please provide as much detail as possible about your complaint, including:

• Your name and contact information.

• A clear description of the issue.

• Any relevant dates, documents, or supporting information.

What Happens Next?

1. Acknowledgment: We will acknowledge receipt of your complaint within 10 working days.

2. Investigation: Your complaint will be thoroughly investigated by a member of our team.

3. Response: We aim to provide a full response within 21 working days. If more time is required, we will keep you updated on the progress.

Resolution
If we find that we have made a mistake or failed to meet your expectations, we will:

• Apologize and explain what went wrong.

• Take appropriate steps to rectify the issue.

• Review our processes to prevent similar occurrences in the future.

Escalation
If you are not satisfied with the outcome of your complaint, you can request further review. Details of how to escalate your complaint will be provided in our response.

Confidentiality
All complaints will be handled confidentially and in accordance with our data protection policies.

Contact Us
If you have any questions about our Complaints Policy or wish to follow up on a submitted complaint, please email us at complaints@cambrairisk.com.